Case Study- Call Miner

CallMiner – Bringing Culture to Life with Office Signage in Waltham, MA

Bringing CallMiner to Life in Waltham, MA

For businesses in Waltham, MA, a thoughtfully branded office can make all the difference in employee engagement and customer experience. At Boston Signs and Graphics, we specialize in creating custom office signage and multimedia displays, helping companies like CallMiner bring their culture, values, and brand identity to life. Through a mix of stainless steel signs, vinyl graphics, frosted glass, and acrylic displays, we transformed their new office into a welcoming, inspiring space that resonates with both employees and visitors.

About CallMiner

CallMiner is a leading technology company based in Waltham, MA, known for its innovative solutions in customer engagement analytics. As the global leader in AI-powered conversation intelligence and customer experience (CX) automation, CallMiner captures and analyzes all customer interactions to help organizations improve CX, optimize processes, and enhance agent performance.
 
The company recently moved into a new office and wanted a space that reflected its vibrant culture, values, and industry recognition. CallMiner turned to Boston Signs and Graphics to design and install custom signage that would enhance the office environment while maintaining brand consistency and creating an engaging atmosphere for employees and clients alike.
Lobby Wall Sign With Intelligent Automation Branding
Frosted Window Film On Glass Office Door And Panels

Project Scope: Office Branding & Multimedia Signage

The project included multiple objectives and deliverables:
 
  • Deliver custom office signage to create a welcoming and branded environment
  • Ensure consistent brand representation across all office areas
  • Take the customer’s designs and turn them into production-ready signage, ensuring fabrication and installation align with the client’s move-in timeline.
  • Utilize materials including stainless steel, vinyl, frosted glass, and acrylic for durability and visual impact

Include elements such as

 
  • Stainless steel lobby sign with logo
  • Tagline behind reception desk in stainless steel and vinyl logo
  • Frosted vinyl on conference room glass panes and doors shaped like the logo
  • Vinyl displays of company values in the cubicle area
  • Word cloud of products and solutions in vinyl
  • Acrylic displays highlighting industry recognition
Callminer Word Cloud Wall Decal With Brand Keywords And Phrases
Callminer 6

Challenges Faced

  • Company Acquisition: CallMiner acquired a new company mid-project, requiring updates to designs and deliverables in real time.

  • Installation Errors: A vinyl letter fell off a word cloud element, and a frosted glass panel was installed upside down.

  • Minor Adjustments: Designs and installations required small on-the-fly adjustments to match the evolving office layout.

Solutions Delivered: From Concept to Completion

Planning & Design:- Our team collaborated closely with CallMiner to scale their designs to the office space, ensuring accurate placement, brand compliance, and alignment with their updated organizational structure.

Schedule Coordination:-We coordinated closely with the office team to ensure installation schedules aligned smoothly with their move-in and daily operations.

Fabrication:- Signs and graphics were fabricated using high-quality materials: stainless steel for durability, vinyl for vibrant graphics, frosted glass for privacy and design, and acrylics for showcasing achievements. Each piece was inspected before installation, with minor adjustments made on-site to ensure a flawless final presentation.

Installation:- Our installation team executed the project professionally, resolving minor issues on-site by reprinting vinyl elements and correcting the frosted glass panel orientation. This ensured a flawless final presentation without delaying the project.

Callminer 3new
Callminer 5 New

What Made It Work

Key success factors included:
 
  • Transparent communication throughout design, fabrication, and installation
  • Pre-fabrication review process to incorporate last-minute updates
  • Skilled installation team capable of addressing unexpected challenges efficiently

Results That Exceeded Expectations

Exceeded Expectations:- CallMiner’s team was thrilled with the outcome, praising the high-quality design and professional installation that brought their vision to life.

New Opportunities:- The success of this project has positioned Boston Signs and Graphics as the go-to partner for CallMiner’s future signage needs.

Future Advantage:- The branded environment continues to enhance employee engagement, create a welcoming atmosphere for clients, and strengthen the company’s professional image.

Callminer 4 New

Testimonial

— Brooke Wenrick

"Matias and the team at Boston Signs and Graphics are incredible. From the minute we submitted a project inquiry to brand our new office space (I work for CallMiner), they were responsive and professional. They immediately understood our vision for the space and worked with us to select the right materials and design that would achieve our goals and meet our budget. The design process was easy and efficient (we provided the designs, they scaled to the space), and the install process was perfect. Their install team works magic! They made sure everything was perfect before considering it 'final', and the outcome shows that. Everyone is thrilled with how the office branding turned out. I can't recommend Boston Signs and Graphics enough. They will be my go-to for any future projects."

— Michelle McKinnon

"Matias of Boston Signs and Graphics was fantastic to work with! He was quick to respond to our initial inquiry, and the communication about our project was addressed expeditiously. The install by Brian and Ethan was done very professionally, and the end result came out amazing. I would highly recommend Boston Signs and Graphics for all of your signage and branding needs!!"

Callminer_acrylic Report 1

Why Office Signage Matters for Technology Companies in Waltham

  • Employee Engagement: Creates an inspiring environment that encourages collaboration and pride.

  • Client Impressions: Strengthens brand perception and professionalism for visitors.

  • Cultural Integration: Highlights company values, achievements, and mission throughout the workspace.

Lessons for Businesses Ready to Stand Out

The CallMiner project demonstrates how Boston Signs and Graphics helps technology companies in Waltham, MA, create office environments that engage employees and impress clients. If you’re looking for custom office signage and branding solutions in Waltham, contact Boston Signs and Graphics today to bring your vision to life.

Boston Signs And Graphics
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.